Returns and Exchanges

Shipping

At Velora & Co., we want your order to get to you as quickly and safely as possible. Because we’re dropshipping, all items ship directly from our suppliers.

Processing Time:

• Orders are typically processed within 1–3 business days.

• Please note that some items may take longer if the supplier needs extra time to prepare them.

Shipping Times:

• U.S. Standard Shipping: 7–14 business days

• U.S. Expedited Shipping: 3–7 business days (if available at checkout)

• International Shipping: 14–30 business days (varies by country)

Once your order ships, you will receive a link to track your order.

Please Note:

• Occasionally, delays can occur due to high demand, supplier processing, or carrier issues. We appreciate your patience!

• Shipping costs are calculated at checkout.

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Returns & Exchanges

Your satisfaction is our priority! Because our items are shipped directly from suppliers, our return policy is a little different than traditional stores.

Exchanges:

• If you receive a damaged or incorrect item, we’ll happily replace it.

• Contact us within 7 days of receiving your order with a photo of the item and your order number.

Returns:

• We currently do not accept returns for items unless they arrive damaged, defective, or incorrect.

• Please review sizing charts carefully before ordering, if you have questions, contact us before purchasing.

Refunds:

• Refunds are only issued for damaged, defective, or incorrect items.

• Once your claim is approved, refunds will be issued to your original payment method within 5–7 business days.

Tips to Avoid Issues:

• Check sizing charts before ordering

• Double-check shipping address

• Contact us if you have questions before ordering